Last week, I ordered an item from the world’s largest retailer. While it arrived quickly, its contents were not as expected. The plastic that held the toe protectors was taped, the items stretched, and the gel-lined fabric dirty. How did such a used product get resold as new?
I expect occasional quality issues when I buy online at an auction or estate site for my vintage shops, but not from the world’s biggest retailer. My expectation is people who work for that organization are engaged enough to notice dirty toe protectors and empowered enough to decide they can’t be resold. I also expect it’s an outlier and won’t happen again.
But expectations are funny things. They’re beliefs about what should happen, how it should happen, or that it will or won’t happen. We all have them about everything from food and movies to places and people. We’re influenced by what we expect to find. If we think online retailers sell junk, we won’t be disappointed if that’s what we get. Expect terrible bosses, difficult spouses, or untrustworthy people and you’ll find them; expect engaged, compassionate, and wonderful people and you’ll find them.
Some believe if you don’t expect anything, you won’t be disappointed. Others say (continue reading →)