Reading in the airport while waiting for a flight, a housekeeper was tidying around me when approached by another facilities employee. After a few minutes of easily overheard chit-chat, she received coaching from her now apparent supervisor.
“You know,” he said “I’d like you to pace yourself.” Intrigued by his words, I stopped reading to eavesdrop and heard as he told her, “You’re doing too good a job. You don’t need to work this hard.”
“I like my area clean and looking good for everyone,” she said, confused by his direction. “Anyway, I get all my work done.”
When they parted several minutes later, her body language was not one of relief, but despair. Clearly a person taking pride in her work, the boss’s unfolding message was not about (continue reading →)