Nan S. Russell
Author & Speaker

All posts in October, 2018

It was annoying. First, a system upgrade on the platform which houses my two vintage shops was not completed in the announced timeframe. That meant I was unable to resolve customer queries received overnight. Then, my mouse stopped working. Replacing its batteries didn’t enable its ability to navigate or scroll as needed. Neither issue resolved quickly.

You’ve likely gathered from my whining that the impact on my morning was unwelcomed. Of course, in the scheme of things, they’re both ridiculously minor issues, so it’s perhaps strange to use them in an opening paragraph. But there they are, so let me explain.

As I continued to struggle with my mouse and the software-bugs that precluded the resolution of customer issues, I decided to reboot my head with a long walk before returning to write. It’s good I did.

The problem with change, I realized, is there are different types lumped together under one word. There’s (continue reading →)

In the Scheme of Things, Life