A three hour delayed connecting flight in Minneapolis created headaches for me and other business travelers seeking to still reach their destinations that day. All seats in the narrow gate area were filled and briefcases, roller-boards, and more passengers occupied available floor space. Every half hour the gate agent updated us on the status of a part being flown in to fix a rather minor, but important, mechanical issue on our plane heading to Boston.
It’s not that the conversations I overhead that evening were different from ones I typically hear while traveling. But, I heard them differently. Perhaps it was the close proximity or general exhaustion, combined with the long wait, that heightened the impact of things said; perhaps it was the speakers’ exceptional level of obliviousness to the impact of their very public conversations.
Dozens of stranded passengers couldn’t help hearing details from one loud talker about specific company clients (by name), and problems (continue reading →)