Nan S. Russell
Author & Speaker

All posts in November, 2013

Twelve minutes before I was to speak to a large group gathering in a downtown hotel ballroom, I was still struggling with A/V equipment. With hundreds of presentations under my belt, I’m Column10-teaser peopleaccustomed to handling last minute glitches. But no matter what I tried, my presentation wouldn’t project.

Hailing the meeting planner for help, he did his magic and within minutes an A/V tech arrived with another projector. When that, too, failed to work and just five minutes remaining, he began troubleshooting each part of the set-up, and I began mentally rearranging my opening to buy more time. Turned out, there was no need. The projector wasn’t the problem, the cord was. I was up and running with two minutes to spare.

However, this isn’t a story about A/V problems. It’s a story about two kinds of people. (continue reading →)

Winning at Working 

Trust Inc with border (medium)I wanted to write a book about trust for a very long time. It’s tune played in and around my head and my work for years. During that time, I spent time reading, researching, thinking, learning, and teaching about trust. And what I know is this – trust matters. It brings out the best in us and reminds us who we are; it makes us, and those around us, better. Trust ignites passions, engagement, creativity, and authenticity, and without it there can be no genuine relationships.

So, I’m excited to announce that my new book, Trust, Inc.: How to Create a Business Culture That Will Ignite Passion, Engagement, and Innovation, published by Career Press, is officially released.  This book is about new possibilities, not old problems. I hope you’ll check it out. (continue reading →)

Trust Inc 

Business Colleagues Working TogetherI like teaching workshops. On one hand, I’m humbled by the knowledge, insights, and challenges of those attending. I’m invigorated by the persistence and passion woven into the stories that unfold. And I’m grateful for the real-world perspectives of people who are focused on doing a great job and making a difference at work.

Sometimes, though, I’m surprised by the antique-mindsets, narrow thinking, and last century’s approaches that show up. Occasionally, a strong-voiced person attempts to spew negativity, closed-mindedness, or woe-is-me tales. But on rare days, I’m left stunned. That’s what happened recently.

We were discussing the power of beliefs and expectations, and the concept behind “The Pygmalion Effect:” i.e. where people experience that others “tend to behave as you expect they will.” What happens is we act in accordance with our expectations, which in turn, (continue reading →)

Winning at Working 

MP900309568[1]Well before 6:30 a.m., our local paper in one hand, and a plate of scrambled eggs fresh from the skillet in the other, I sat down to my morning ritual before embarking on a heavily scheduled Monday. But, one bite changed my plans.

My gentle morning wake-up time quickly shifted as I felt the rock-like substance in my mouth. Immediately, I knew what it was. Once again, I had chipped a tooth or broken a crown. How many times had it happened? A half dozen; a dozen; more? No matter what night guard apparatus is configured on my teeth’s behalf, I manage to grind and crack them in my sleep.

Despite a gracious dental staff who immediately had me come in, and a booked dentist who made time to craft and fit a crown, I wasn’t feeling much gratitude about spending a morning with them. Rather, the reality of a half day “lost” added stress. As I arrived home, (continue reading →)

In the Scheme of Things