Nan S. Russell
Author & Speaker
[ If you’re interested in a particular theme or topic I write about,
quickly find it in the blog by subject archives.]

How mindful are you when it comes to your personal impact on trust at work? Are you contributing to the derailment of trust without even knowing it? Find out. My latest PsychologyToday piece.

Social media and a 24/7 news-frenzy fuel distrust no matter one’s political leanings. From governmental leaks to behind closed door healthcare dismantling, we live in times of intrigue, spin, rumor, jockeying, and miscommunication; some deliberate, some not. And all of that being accelerated and highlighted via technology. No wonder trust in government nears historic lows.

While most of us don’t work in such politically charged, made-for-reality-TV workplaces, we do encounter similar missteps, even mini-dramas, impacting trust levels in our own work groups of peers, staff, coworkers, and leaders.

While it’s easy to point fingers or notice others’ trust-derailing behaviors, it is difficult to create personal awareness about our own. In reality, we all contribute to the trust or distrust levels where we work, often through unintentional, mindless behaviors that diminish trust.

There are numerous ways we can spark distrust at work; below are a few. Whether you’re someone’s leader or coworker, consider how many of these behaviors are true, more often than not, for you.

15 Mindless Ways to Sabotage and Derail Trust in Your Work Group:

1. Focus on your “win” without thinking how it’s achieved or its impact on others
2. Ignore standards, values, policies, approaches teammates are expected to follow
3. Operate with 20th-century thinking in a 21st-century world; stop learning at work
4. Treat your small work issues, needs, or problems as five-alarm fires
5. Practice “cordial hypocrisy” — i.e. “pretend trust when there is none.”
6. Be unresponsive to requests that aren’t of personal interest or importance to you
7. Share confidential information from or about others

Read the rest:

Interested in creating more trust at work? Checkout my book: Trust, Inc.: How to Create a Business Culture that Will Ignite Passion, Engagement, and Innovation

Trust Inc, Uncategorized, Winning at Working 

This is name of Chapter 4 of my new book, It’s Not About Time – How to Thrive and Get the Results You Want at Work and in Life! 

We know you can’t literally ‘make time’. But you can embrace the practice of shifting your priorities to create more time to do what matters to you. Making time is ultimately about making choices. And all choices have trade-offs.

Here are three questions to ask yourself about time and your choices:

What time is yours?

What do your choices reflect?

What would you trade?

Once you discover the answers you can start to ‘make time’ for what matters to you.

Learn more about how to make time for what matters to you, or try a sample chapter.

It's Not About Time 

During The Great Recession, thanks to frequent-flyer points and a vacation club exchange, we spent a week in Hawaii for the cost of a rental car and food. While a fun and relaxing vacation, it was strange to be at an ocean-front Maui resort during peak tourist season, without the tourists. Several restaurants on this forty-acre property were even closed.

The bellman who showed us around told us he’d been working at the resort for 11 years and hadn’t seen anything like it. “I used to work full-time,” he told us. “Now I’m on a rotation with 16 others and lucky to get one day a week. I’m not sure how I can make it, even with unemployment.”

In comparison to that distressed bellman, on the last evening of vacation we chatted with a man who delivered our room service, commenting to him about the empty hotel. “Oh,” he said. “It’s kind of nice. I see this like a mini-vacation. I know it’ll pick up, and if not, I have some other things in the works.”

These were contrasting reactions to the same event. The bellman felt powerless and stressed-out while the room service staffer was calm and taking action. It reminded me of an experiment discussed in Time magazine about stress. In the experiment, (continue reading →)

Winning at Working 

Recently I bought a Samsung 8, replacing my Samsung 4 that I purchased new in 2013. I’m not, as one would say, an early adopter. My husband claims me converting to a new phone was a “hard birth” for him, comparing it to when our son was born after my 22 hours of labor followed by a C-section. I didn’t buy his comparison.

I love technology. Really, I do. I love that what took 20 minutes to look up in a reference book when I was young, now takes less that 20 seconds if you Ask Google or query Suri. I love punching in a location and being guided to the right location. And I especially love content at my finger tips that sparks my thinking, creativity, and curiosity.

While I’m an avid and passionate user, I’m not much for replacing technology. It’s not that I don’t like it once I get used to it, but I don’t like to get used to it. In my new phone’s case, I contemplated returning it after just one highly charged, frustrating, not-knowing-how day.

I didn’t. Instead, I (continue reading →)

In the Scheme of Things, Life 


This is name of Chapter 1 of my new book, It’s Not About Time – How to Thrive and Get the Results You Want at Work and in Life! Do you want to halt the busyness commandeering your life? Or maybe you’d like to have more time with the people and endeavors that matter to you? Or maybe what you want right now, is just more sleep? The reality is our wants and time demands often collide. It’s about choices. One of the first choices is the art of self-managing as a primary focus.

It's Not About Time 

The first time it was loud scratching that pulled me from a deep sleep. Before I could nudge my husband awake and turn on the lamp, the terrified squirrel had jumped from the wall near the bed to a wall further away. I watched him rapidly scale the reclaimed barn wood of our cabin bedroom loft. By first light, our patience and brooms had prevailed. We guided him toward an open door, relieved that he ran toward the nearest Lodgepole pine.

The second time we were sleeping with a squirrel, it was more unsettling. We were away on business and got a call from the person looking after our house. He said he’d encountered a frantic squirrel in our house when he arrived to check it.

Realizing a squirrel was with us the night before we left, I found frightening. I’d (continue reading →)

In the Scheme of Things, Life 

The “wisdom” on my refrigerator has changed through the years. As a young mother, Dorothy Law Nolte’s poem “Children Learn What They Live” was there. Later, quotes like Sophia Loren’s: “Mistakes are part of the dues one pays for a full life” found their way. And today? It’s a Pinterest find, “There are people who would love to have your bad days.”

It’s true. I’m an incurable quote lover. Given the number of quotations tweeted, posted, pinned, and shared, some of you are, too. I started collecting snippets of wisdom shortly after my brother, Craig, gave me a book when he left for college. The Treasure Chest contained quotations, poems, sentiments, and prayers from the “Great Minds of 2500 Years.” I devoured it as a teenager trying to figure out my own views. It still has prominent shelf space next to other books I’ve acquired filled with inspirational and thought provoking words.

Given my big appetite for “refrigerator wisdom,” and this being my 14th anniversary of writing for Montana Woman Magazine, I put together my own wisdom snippets — one for each year of writing “In the Scheme of Things.” It’s my way to say thank you for (continue reading →)

In the Scheme of Things, Life 

I tried time management, increased efficiency, being more productive, working more hours plus weekends-and-nights during a first-act career that took me from a minimum wage employee, through various management roles, to a Vice President of a multibillion dollar company. At the same time I was a wife, mom, and sometimes elder care giver, seeking to have “balance” in my “real life” while trying to squeeze in time to work on a few life dreams along the way.

Some years I did okay; some I didn’t. For the first decade and a half of that career, I got accustomed to bouts-of-overwhelmedness I held inside, scarfing extra strength Excedrin throughout the day, highlighted with increasing side-trips of anger, frustration, lashing out at those I loved most, plus the occasional health scare.

Maybe I was just slow at recognizing my own stress limits and signs back then. But one day, midway through that career, I found myself unable to get out of bed—overwhelmed and exhausted. I was emotionally spent, with no more to give to anyone. I spent the day in bed, reading and crying my way through a book that sparked my thinking.

That book, and others I devoured after it, served as catalysts for me to see a different path and to gradually transform from being a passenger in my life to being its driver. Years of reading, research, thinking, exploring, self-discovery, reflection, teaching, and learning later, I still don’t presume to know what is best for anyone other than me, and even then I’m not always sure. But, I do know those who get great results, the results they want for their lives, are masters at managing themselves.

Myth: You need employer support for work-life balance
This is the myth of balance: that work is separate from life.

Real balance isn’t something someone gives you. It’s not a program, but a mindset. And it doesn’t come from the outside. Consider that 429 million paid vacation days in a given year are left unused by U.S. employees. Despite cries of “overwhelmed” just 51 percent of employees (continue reading →)

It's Not About Time 

Thriving and getting the results you want happens when you understand, at a core level, no one can rescue you from you and your busyness, or live your life for you. Nobody but you. That’s what people who self-manage understand.

It's Not About Time 

I was born in Montana, left as a toddler, returning in my fifth decade for a second act career as a writer. It was then I first met and worked with Native Americans. Previously, I hadn’t known anyone who didn’t have an arriving-to-America story in their family history.

While many of us have relatives, perhaps generations ago, who made a conscious decision to come to this country, that’s not true for everyone, of course. A few people were already here, some tagged along as children, and others were brought against their will.

Along my life’s way, growing up in California, attending graduate school in Michigan, raising a family in Pennsylvania, living in the Rocky Mountain states of Montana and Colorado, I’ve heard hundreds of why-we-came stories from people I knew personally.

Some stories are fresh with tears and struggles, others generations old where details have been lost or blurred. But the why seems to remain. On my mother’s side, they came for religious freedom; on my father’s a chance for (continue reading →)

In the Scheme of Things, Life