This week (11/8/09 to 11/15/09) on Work Matters we take a look at the issue of tough communication at the workplace.

Are you perplexed that some of your conversations start out fine but then go awry? Maybe our work future is defined by just these types of crucial conversations! To find out how to do this hard thing well, join me as we visit with our guest this week.

Our guest expert is Ron McMillan, co-author of the best-selling Crucial Conversations: Tools for Talking When Stakes are High. He explains the three conditions that are present in crucial conversations and how to react to them without negative emotion.

Then my friend and colleague Beth Pelkofsky joins me for a regular segment of Uncommon Sense.

eBox:

Follow the Pink Slips

Job Market Report

One Trait Predicts Success Better

Here are the links to the articles I mentioned in my new segment:
Real World Stuff:

New Hire Never Showed

First Class

In a Dress and Heels

Let me know your thoughts on the show. Please call my new toll-free number (1-866-944-8195) and tell me what's on your mind. Or if you prefer, contact me with any questions or comments at workmatters@nanrussell.com

I invite you to follow me on Twitter: @nan_russell

Have you read my new book? Take a look at "Hitting Your Stride" on Amazon.com. Or, you might like my book "Nibble Your Way to Success"