This week (11/23/09 to 11/29/09) on Work Matters we explore the topic of customer-based business.

How do you determine the value of your company's customers? Learn more by listening to our expert guest this week.

Martha Rogers, co-author of the best-selling Rules to Break & Laws to Follow . She explains the valuation of your customer base. She also talks about cultural differences between successful and failing businesses.

Next up my friend and colleague Beth Pelkofsky joins me for a regular segment of Uncommon Sense.

eBox:

Employee Morale Low (Careerbuilder Survey)

Girl Fired For Facebook Post

Employers Turn to Temporary Help

Small Biz Initiative

Today's 10 Worst Phrases to Use in Business

Let me know your thoughts on the show. Please call my new toll-free number (1-866-944-8195) and tell me what's on your mind. Or if you prefer, contact me with any questions or comments at workmatters@nanrussell.com

I invite you to follow me on Twitter: @nan_russell

Have you read my new book? Take a look at "Hitting Your Stride" on Amazon.com. Or, you might like my book "Nibble Your Way to Success"