This week (10/26 to 11/01) on Work Matters we talk about the importance of business etiquette.

Do you think that manners at work don't matter? Think again! You might be surprised how much personal conduct impacts business success.

This week's guest is Diane Gottsman, etiquette expert and founder of the Protocol School of Texas. She's also the author of Pearls of Polish. I think you'll appreciate the sound, practical real-world advice that Diane shares with us.

Then, in our regular show segment, Uncommon Sense, my colleague Beth Pelkofsky joins me to field listener questions. I finish up this week's show with a segment of Myths and Tips.

Let me know your thoughts on the show. Please call my new toll-free number (1-866-944-8195) and tell me what's on your mind. Or if you prefer, contact me with any questions or comments at workmatters@nanrussell.com

I invite you to follow me on Twitter: @nan_russell

Have you read my new book? Take a look at "Hitting Your Stride" on Amazon.com. Or, you might like my book "Nibble Your Way to Success"