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October 22, 2004
A Few Thoughts About Trust
As much as we like to think trust is about those people. Those corporate leaders, those politicians, those celebrities whose mistruths and misdeeds fill our websites and newspapers. I think it's important to recognize it's also about us. As Peter Block said, "Whatever we see from our leaders can ultimately only be found in the mirror."
Most of us use the word trust rather loosely. Some of us use it as a substitute for "reliable" or "predictable" or "trustworthy." Others use it as a synonym for "confidential" or "competent." People bring experiences and baggage to the workplace and these spill over into their perspectives. Hence, people mean different things when they use the word, and have differing perspectives on what the word trust is and isn't.
What most agree on is that trust is an important component at work, and when it's missing, it's noticeable in many ways. Productivity, discretionary effort and results being three.
More of my thoughts on trust can be found in a recent column, Let's Talk about Trust.
Posted by Nan Russell at October 22, 2004 02:32 PM
